OK, I have some good news. Apparently someone at Acronis is monitoring the web for anything written about their product because someone that works for Acronis read my Venting post today and left me a comment to contact them.
This evening when I got home I sent the info and case number to the gentleman and withing 20 minutes my phone was ringing. The support team walked me through the steps to resolve my problem.
I am now a happy camper. Thanks guys.
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